SPECIAL ORDERS

Special Order Merchandise is any merchandise that Royal Furniture does not regularly stock in its warehouse but is available for purchase either online or through a store sales associate. This merchandise is not eligible for Royal Furniture’s advertised sales, discounts or promotions.

Special orders are filled by the manufacturer upon customer purchase request and may take 12-48 weeks to arrive. Your sales associate or online orders department will typically be able to update you on the status of your order after two weeks. Due to the nature of special orders, such merchandise is subject to a twenty percent down payment when purchased on financing. Availability of Special Order merchandise is not guaranteed. If for any reason the special-order merchandise is no longer available, Royal Furniture assumes no liability, but will refund the deposit in full.

Cancellation and Return Policy

Special orders are excluded from Royal Furniture’s standard cancellation and return policy.

Special orders must be cancelled within 48 hours of purchase in order to be eligible for a full refund. Please call your purchase location or onlinesales@royalfurniture.com to request to cancel.

In the rare event that Royal Furniture approves a request for cancellation of special order merchandise after the 48-hour cancellation period but before receipt of the merchandise, the customer will incur a 20% restocking fee or forfeit their twenty percent down-payment if financed.

Special Order merchandise is not eligible for return or exchange.

Warranty

Special-order merchandise comes with a standard limited 1-year warranty from the manufacturer. Customers also have the option to buy an extended warranty accident protection plan for an additional fee at the time of purchase, in store only. Please see warranty policies for a complete understanding of coverage details and restrictions.

Customer Service

For questions regarding special order merchandise availability please call a store location, or send us a message with your preferred store location included.

For questions regarding a special order already placed, please call your purchase location. Or, for questions regarding an online purchase:

For additional assistance not pertaining to merchandise inquiries or order tracking:

POLICIES

Warranty: Most special-order merchandise will include a standard manufacturer limited warranty. Customers also have the option to buy an extended warranty for an additional fee at the time of purchase. Please see warranty policies for a complete understanding of coverage details and restrictions.

Down Payment: Special Orders purchased with financing will be subject to a twenty percent down-payment.

Cancellation: Special orders may be cancelled for a full refund within 48 hours of purchase. Please call your purchase location or email onlinesales@royalfurniture.com to cancel. In the rare event that Royal Furniture approves a request for cancellation of special order merchandise after the 48-hour cancellation period but before receipt of the merchandise, the customer will incur a 20% restocking fee or forfeit their twenty percent down-payment if financed.

Returns: Special Orders are excluded from Royal Furniture’s standard refund and exchange policy. Special Orders are not eligible for return or exchange.